Starting February 2026, all four Carnegie Museums will transition to a new ticketing and membership system. During this transition, online ticket and admissions purchases will be unavailable February 9–12. This new system is an important step towards providing members and visitors with a user-friendly museum experience that aligns with the best in modern museum management technology.
If you have any questions or require assistance as we navigate this transition, please refer to the FAQs below or contact us.
Why are you updating your ticketing system?
We understand that the best museum memories start with seamless ticketing, and Carnegie Museums is dedicated to delivering an accessible and user-friendly online ticketing experience for our members and visitors. The new digital platform is designed to enhance the guest experience, making advanced ticket purchasing and account management easier for guests, reducing wait times, and supporting the museums’ values of sustainability.
When will the new system go live?
The new ticketing system we be implemented during the week of February 9, with a planned launch of February 13.
How can I use my membership for admission?
To use your current membership for admission, please present your name or email address at visitor services, or reserve tickets by contacting us.
What about the tickets I purchased in the old system?
Tickets purchased in our old system prior to February 8 will still be valid. Just show proof of your purchase at guest services for entry.
Will I be able to purchase tickets online?
Tickets can be purchased online until Sunday, February 8. Online ticket orders will be unavailable online from February 9–12, during which time guests will be able to purchase tickets in-person at guest services or by contacting us. On February 13, you can purchase tickets online using our new system and can present your digital tickets on a mobile device for entry.
Can I buy tickets in person?
Absolutely! Tickets and admission can be purchased at any admissions desk during regular business hours.
How do I log in to my account on the new system?
Starting on February 13, when you are ready to buy or reserve a ticket or membership, log in to the same email you used to reserve in our old system. Once you enter your email into our new system, you will be prompted to reset your password. If you don’t have an account yet, you can create an account prior to purchasing.
-
Visit the
login page.
- Click “Forgot Your Password?” and submit the email address associated with this account, your membership, or recent ticket purchase.
- Follow the instructions to reset your password in the confirmation email sent from do-not-reply@carnegiemuseums.org. If you do not receive the instructional email within 30 minutes, please try another email address or create a new account.
- You will then be taken to the main ticket page. You will be able to manage and update your account by clicking the person icon in the upper-left corner.
What if I don’t have an account?
No worries! If you don’t have an account yet, you can create an account prior to purchasing by clicking here.
I just became a member. When will I receive my membership card?
Your Carnegie Museums digital membership card will be sent to the email associated with your account within one week of your membership activation. If you have not opted in to emails, please submit this form, and we will resend your Carnegie Museums digital membership card. If this is a renewal, your digital card will be updated in your wallet app once processed. If you are a member of Patrons Circle, please allow a few weeks for the arrival of your printed physical cards.
What will the new system offer?
The new system will offer efficient advanced reservation and ticket purchasing, mobile tickets that can be added to your mobile device to simplify the check-in process, a more user-friendly account management experience, access to giving and ticketing history, and an overall customized museum experience.
Who do I contact if I have login issues?
If you can’t find a solution to your question in this FAQ, please contact us at:
Carnegie Museums of Art and Natural History
Email: oakadmissions@carnegiemuseums.org
Phone: 412.622.3131
Kamin Science Center
Email: customerservice@kaminsciencecenter.org
Pone: 412.237.3400
The Andy Warhol Museum
Email: information@warhol.org
Phone: 412.237.8300
Membership
Email: membership@carnegiemuseums.org
Phone: 412.622.3314
