Membership Benefits
What are my membership benefits?
For a list of membership benefits, visit this web page: Membership benefits
For higher level membership benefits visit: Donors Circle, Patrons Circle, or Carnegie Connectors
What member events are offered?
Members enjoy exhibition previews, exclusive tours, lectures, and more! Please visit our member events page
Do members receive reciprocal benefits at other museums?
Yes!
All member levels enjoy reciprocal admission at museums and science centers that participate in the Association of Science-Technology Centers (ASTC) Passport Program. Participating science centers and museums must be beyond a 90-mile radius of Pittsburgh and your home address.
Dual-level members and above enjoy free admission through the Reciprocal Organization of Associated Museums (ROAM). Note: Reciprocal ROAM museums must be at least 25 miles outside of Pittsburgh.
Premium, Donors Circle, and Patrons Circle members also receive reciprocal admission to 20+ select art and natural history museums across the country.
Show your Carnegie Museums membership card and a photo ID at admissions.
We recommend calling before you visit, as the list of reciprocal museums may change without notice.
Using your benefits
When can I start using the membership?
Immediately!
Join at the admissions desk located at our three museum locations and receive a temporary membership card to use immediately.
Join online and you will receive a confirmation email to present at the museum for admission. Be sure to type your email address correctly and check, “Yes, I would like to receive communications.” (Still not seeing it? Check your promotions tab or junk folder.)
Purchase your membership over the phone, and we will send you a confirmation email at your request.
Note that membership purchases made via mail will not be made immediately available.
Can I bring guests with my membership?
Visit our member page to see how many guests are included with your membership.
Note: You can bring guests to member events just like you bring guests for a museum visit. If your membership does not allow for guests and you would like to bring more people, you can upgrade to a higher level by calling 412.622.3314.
Can my adult children or other relatives use my membership?
Our membership levels cover people, not households.If you would like another family member to use your membership, please list them as one of the designated adults, or upgrade to a higher level by calling 412.622.3314. Depending on your membership level, they may accompany you to the museum as a guest.
Memberships are not transferable: Adults not accompanied by a cardholder will not be admitted under the membership.
Can I use my membership for a group tour, field trip, or 21+ Night?
Free membership admission does not apply to group visits, field trips, or special programs such as 21+ Night due to additional programming and expenses related to these visits. Carnegie Connectors can receive discounts on 21+ Nights.
Can I visit without my membership card?
Designated adults on the membership can visit without their card. Simply show a valid photo ID at the admissions counter. Member children visiting without a designated adult or caregiver MUST present a membership card to gain admission under the membership.
How do I apply my member discount in the online store?
Use your 10% discount (20% on Member Shopping Days) on unique and fun gifts from all four of our Carnegie Museums stores.
To receive your member discount on our online store, just enter code CMPMember in the Coupon box on the cart or checkout page and click Apply.
Digital Card
What is a “Carnegie Digital Membership Card”? Is it the same as an app?
Your optional Carnegie Digital Membership Card is an app that can be accessed on your smartphone.
I don’t want a Carnegie Digital Membership Card. What should I do?
The Carnegie Digital Membership Card is optional. If you don’t wish to download the card, simply disregard the message and you won’t be offered this feature until you renew your membership.
*Please note, monthly memberships will not receive a physical card. If you wish to opt-out of membership emails, but wish to receive a digital card, please submit this form.
Will I still receive a physical Carnegie Membership Card?
Yes! Unless you select the option to opt-out of a physical card, you will still receive a physical Carnegie Membership Card, whether or not you opt-in to the Carnegie Digital Membership Card.
How do I add Carnegie Digital Membership Card to my smartphone?
iPhone- Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.
Android- Make sure the Google Wallet app is installed. If not, you may download it from here. Open the email directly from your phone. Tap on the “Download Membership” button. Click on “add to Google Wallet”. A preview will appear. Click on “Save to Google Wallet”. In some cases, Google Wallet might ask you to log in so you can save it to an account. Please log in to continue (no credit card information should be required). The card will be saved to Google Wallet and you will be able to access it from the Google Wallet app at any moment.
We strongly encourage members to use Google Wallet as the primary digital wallet solution for Android, but will continue to help you in case you’d like to use an alternative Android wallet option, like Wallet by Wallet Union..
I downloaded my card but can’t find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there–it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.
How do I access the back of my Carnegie Digital Membership Card?
iOS/iPhone
1. Open your Carnegie Digital Membership Card
2. Tap on the three dots at the top right of the card. If you don’t see the dots, make sure you are not accessing the card from your lock screen.
Android
1. Open your Carnegie Digital Membership Card
2. Tap on the “i” icon at the bottom right of the card.
My family member is also on my membership account. How can they receive the card?
iPhone/iOS- Navigate to the back of the card (tap on the “…” button on the front), then tap on the share icon at the top right to send the card to your secondary member.
Android- Navigate to the back of the card (tap on the small “i” on the front) and use the “Share Pass” button to send the card to your secondary member.
I have not received my Carnegie Digital Membership Card.
Please complete this survey and we will resend your Carnegie Digital Membership Card.
I don’t have a mobile phone, what should I do?
Please contact us at membership@carnegiemuseums.org or 412.622.3314.
I have a question about my membership information or benefits.
Please contact us at membership@carnegiemuseums.org.
Purchasing your membership
I have more than four children. Which membership level should I purchase?
Memberships cover a set number of people, not households. We have three levels intended for families of all sizes—Dual, Family, and Premium levels. The Premium is ideal for larger households. If more than two adults and four children (or one adult and five children) will be visiting the museum at once, consider purchasing our Premium membership.
What are your donor levels of membership?
Free admission is just the beginning—and your gift to the Carnegie Museums makes a difference! Visit our website to learn more about joining the Donors Circle or Patrons Circle or by calling our Donor Services line at 412.622.5772.
You can also make a donation here.
Why isn’t my discount/promotion code being applied towards my online purchase?
If you’re having trouble joining, please call 412.622.3314. On the weekends, please leave a message, and we will call you back on the next business day.
If you received an email, you must purchase through the links in the original email message to receive the discount. We cannot retroactively apply discounts. If you have questions, please call us before hitting “Submit.”
If you receive a membership promotion from Carnegie Museums, please make sure that the offer has not expired. If the offer is still valid, make sure that you are typing in the web address exactly as found on your offer.
I received multiple discount offers from Carnegie Museums. Can I use them all at once?
Only one offer or discount can be applied per membership purchase. However, you are more than welcome to select which offer you would like to use. Our individual Senior membership level is already discounted, and cannot be combined with other offers.
Will I receive renewal information before my membership expires?
Your expiration date is printed on your membership card. If you are opted in to receive communications, you will receive renewal notices at least two months before your membership expires to give you plenty of time to renew. Please contact us about any address or email changes, so that you receive renewal notices. .
I already renewed. Why am I still receiving notices?
Due to processing time, some materials will cross paths in the mail. This should end once you receive your card(s). If it does not, please contact us.
General
What exhibitions and programs are at the museums? What are the museum hours?
For complete information about museum hours and programs, please contact the museum directly:
Carnegie Museum of Art (412.622.3131)
Carnegie Museum of Natural History (412.622.3131)
Carnegie Science Center (412.237.3400)
The Andy Warhol Museum (412.237.8300)
I’m not receiving member emails. Why?
If you are not receiving member emails, please contact us. There are various reasons why you may not be receiving member emails, but we’ll make sure to add you to our list.
When will I receive my membership cards?
You will receive your membership cards within 15 business days of your purchase. If your cards do not arrive within four weeks, please contact us to request new cards. Please include your mailing address so we can verify it when sending the new cards.
What if my card is lost, stolen, or has errors?
Please contact us to request a new card. If your card is lost or stolen, your membership is still secure.
